Privacy Policy

How Castlegate (UK) Ltd handles your personal information when you use our website.

Last updated: 8 July 2026

Castlegate (UK) Ltd ("we", "us", "our") operates the website at www.castlegateuk.co.uk. This policy explains what personal data we collect, why we collect it, and your rights under UK GDPR.

Who we are

Castlegate (UK) Ltd
1 The Spinney, Little Aston, Sutton Coldfield, B74 3BL, United Kingdom
Registered in England. Company Number: 383 1277. VAT Number: 738 864 972.
Telephone: 0121 382 7111
Email: info@castlegateuk.co.uk

What data we collect

We may collect the following personal data when you use our website or contact us:

  • Contact form enquiries — name, phone number, site location, email (optional), service type and message content.
  • Phone and email enquiries — name, contact details and information you provide when calling or emailing us directly.
  • Analytics data — anonymised usage data via Google Analytics 4 (page views, device type, general location). No personally identifiable information is collected through analytics.
  • Technical data — IP address and browser type, collected by our web server and anti-spam systems for security purposes.

How we use your data

  • To respond to your plant hire, skip hire or equipment enquiry and provide a quote.
  • To contact you by phone or email in connection with your hire enquiry.
  • To improve our website and understand how visitors use it (analytics).
  • To protect our website from spam and automated abuse (reCAPTCHA and honeypot fields).

We do not sell your personal data. We do not use your data for unrelated marketing without your consent.

Legal basis for processing

  • Legitimate interests — responding to enquiries about our plant hire and equipment services.
  • Consent — where you voluntarily submit a contact form or send an email enquiry.
  • Legal obligation — where required by applicable law.

Contact form submissions

Form submissions on our website are processed by our PHP mail handler on our web server and forwarded to our team by email. We use Google reCAPTCHA v3 to reduce spam submissions. Google's privacy policy applies to reCAPTCHA processing: policies.google.com/privacy.

Cookies

Our website may use cookies for the following purposes:

  • Google Analytics 4 — to understand site usage. You can opt out via your browser settings or Google's opt-out tools at tools.google.com/dlpage/gaoptout.
  • Google reCAPTCHA — to distinguish human visitors from automated bots on our contact forms.

We do not use advertising cookies or third-party tracking beyond analytics and reCAPTCHA.

How long we keep your data

Enquiry emails are retained for as long as needed to manage your hire enquiry and for our business records, typically no longer than 3 years. Analytics data is retained according to Google Analytics default settings (typically 14 months). You may request deletion at any time — see Your Rights below.

Sharing your data

We do not share your personal data with third parties for marketing purposes. Data may be shared with:

  • Our email service provider (for delivering enquiry notifications to our team).
  • Google (for reCAPTCHA spam protection and analytics — subject to Google's own privacy policy).
  • Our web hosting provider (for server-level processing and security logging).

Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (subject to our legal retention obligations).
  • Object to or restrict our processing of your data.
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at info@castlegateuk.co.uk or in writing to the address above. We will respond within 30 days.

Third-party links

Our website may contain links to external sites (for example Google Maps). We are not responsible for the privacy practices or content of those external websites.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will reflect any revisions. Continued use of our website after a policy update constitutes acceptance of the revised policy.

Contact

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Castlegate (UK) Ltd
1 The Spinney, Little Aston, Sutton Coldfield, B74 3BL
0121 382 7111
info@castlegateuk.co.uk